Go back

Maintenance and repairs

Who is responsible for repairs and maintenance?

  • Repairing and maintaining your home is the responsibility of the landlord. They must repair, replace and clean anything that requires it, such as appliances, elevators and parking lot. 
  • If damage is done to your personal property due to negligence by the landlord, it may also become your landlord’s responsibility. For instance, if a plumbing issue leads to water damage to your things.
  • The landlord must cut the lawn, pick up the garbage outside the building, shovel the snow and keep the ice off sidewalks and driveways.

Can I take my landlord to the LTB if they won’t fix something?

  • If your landlord has failed to maintain the quality of your home, you must inform him of the issue and offer him reasonable time to react before reaching out to the Landlord and Tenant Board (LTB). The LTB will be able to order the landlord to conduct the needed work, or may order your landlord to compensate you by paying you money or reducing your rent.
  • You may also reach out to your neighbors to compare your situations.

What can I do if my landlord cuts off a vital service??

  • It is illegal for a landlord to cut off a vital service needed by a tenant - even if rent is owed. Vital services are hot or cold water, fuel, electricity, natural gas, and heat (from September 1 to June 15).
  • If a service has been stopped, you must notify the landlord and offer him reasonable time to act before reaching out to the Landlord and Tenant Board (LTB).

How much heat does my landlord have to provide?

A landlord must keep the place warm enough all year long - usually at least 20°C from September to June.

FAQ More questions about your rights as a tenant?
Find out more

Share by email

Where would you like
to share this page?

Register my rent

If you want to support the Registry and help balance the housing market, register a rental! It's safe, fast and easy.

This site uses cookies to offer you an optimal experience.
Learn more

I refuse